eq777's Privacy Policy
The security of your personal information is our top priority — find out how we collect, use, and protect your data.
eq777 ("we", "our", "platform") operates a trusted online gaming service for users in Bangladesh. We take your privacy very seriously. This policy explains what information we collect, how that information is used, and what your rights are. This policy applies for the entire duration of your relationship with eq777.
Types of Information Collected
When you create an account on the eq777 platform or use our services, you provide various types of information. We collect only the information that is necessary to deliver our services.
Personal Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for verification purposes)
- Residential address
Financial Information
- bKash, Nagad, Rocket, and Upay account numbers
- Bank account details (if you use bank transfer)
- Transaction history — records of deposits and withdrawals
- Wallet balance information
Gaming Activity Information
- Game play history and statistics
- Betting records
- Bonus and promotion usage details
- VIP points and rewards history
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system
- Session time and login activity
- Cookies and local storage data
How Information Is Collected
eq777 collects your information in several ways. Information is collected through each method solely to improve the quality of our service and to make your experience more secure and personalised.
Information Provided Directly
When you create an account on eq777, log in, request a deposit or withdrawal, contact our support team, or complete the identity verification process, you provide information to us directly. This information is stored on our secure servers.
Automatically Collected Information
When you use the eq777 platform, certain technical information is collected automatically. This includes cookies, log files, and web beacons. This information helps us evaluate the performance of our platform and improve the user experience.
Identity Verification Process
To ensure financial security and prevent fraud, eq777 verifies users' identities. As part of this process, you may be required to submit a copy of a government-issued ID and, in some cases, proof of residence. These documents are used solely for verification purposes and are stored with the highest level of security.
Purpose of Using Information
eq777 uses the information collected for limited and specific purposes. We never sell your information to third parties for commercial purposes.
Service Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Keeping gaming services active
- Providing bonuses and rewards
- Tracking your progress through the VIP program
Safety and Security
- Preventing fraud and unauthorised access
- Detecting money laundering and suspicious transactions
- Verifying account integrity
- Enforcing responsible gaming policies
Customer Support
- Resolving your complaints and issues
- Providing support via live chat and email
- Sending important notifications related to the service
- Improving the service based on your feedback
Platform Development
- Analysing website performance
- Planning new games and features
- Measuring and improving the user experience
- Diagnosing and resolving technical issues
Data Storage and Security
eq777 uses the highest industry-standard technologies to protect your information. Our security infrastructure is continuously monitored and improved.
SSL Encryption
All data exchanged between your browser and eq777 servers is protected with SSL (Secure Socket Layer) encryption. This prevents any third party from accessing your information.
Secure Server Storage
All your information is stored on secured servers, accessible only to authorised personnel. Every access is logged and regular security audits are conducted. Financial information is protected with additional layers of encryption.
Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, records of financial transactions may be retained for a specified period in accordance with applicable laws and regulations. After that period, the data is securely deleted.
Staff Training and Access Controls
Only designated eq777 staff may access your personal information, and their identities and accountability are verified. All staff undergo privacy policy training and work under strict confidentiality agreements.
Sharing Information with Third Parties
eq777 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary financial information is shared to process transactions with payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. These third parties follow their own privacy policies.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive certain technical information to ensure fair play. Personal identity information is not shared with them.
Legal Obligations
We may be legally required to disclose information to comply with court orders, legal investigations, or applicable regulations. In such circumstances, eq777 discloses only the minimum information necessary.
Approved Service Partners
Limited information may be shared with trusted partners who provide technical services, customer support, or analytics. Confidentiality agreements are in place with these partners.
Cookies and Tracking Technologies
The eq777 website uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functioning of the website. They maintain your login session, ensure security, and remember language preferences. If you disable these cookies, some basic features of the website may not work properly.
Analytics Cookies
These cookies help us understand how users are using eq777 — which pages are visited most, where issues occur, and the overall quality of the service. This information is not personally identifiable.
Cookie Controls
You can manage cookies from your browser settings. However, please note that disabling certain cookies may cause some eq777 features to not work properly. In particular, cookies required for login and transaction-related activity should be kept active.
Your Rights
As a user of eq777, you have several important rights regarding your personal information. We respect these rights and are committed to upholding them.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with details of the information we have stored.
Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected. We will make the correction after appropriate verification.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
Right to Object to Processing
You may object to the use of your information for marketing purposes or to certain types of processing. We will take the necessary steps after considering your objection.
Right to Withdraw Consent
If you have previously given consent to a specific type of data processing, you may withdraw that consent at any time.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format so that it can be used elsewhere if needed.
Protection of Minors
21+ Age Rule Strictly Enforced
eq777 strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of account creation and, in cases of doubt, an identity verification process is carried out.
If it comes to our attention that information belonging to a minor has been collected, we will immediately suspend that account and delete the relevant information. Parents and guardians are encouraged to monitor the online activity of their underage children.
Policy Changes
Updates & Notifications
eq777 may revise this privacy policy from time to time to keep pace with improvements to its services and technology. For any significant changes, we will:
- Post a clear notice on the website
- Notify registered users by email
- Display the revision date at the top of the policy
- Continued use of the platform after changes have been made will be considered acceptance of the new policy
We recommend that you visit this page regularly to stay up to date with the latest policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact our support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.
Contact Support Team
For privacy-related complaints or data deletion requests, including "Privacy Request" in the email subject line will help you get a faster response.